Home Care Assistance

I Want To Change My Home Care Provider

Changing providers can feel overwhelming for many individuals receiving services under a home care package. We often find that many clients reach out to us after being unhappy with their existing provider for months, and sometimes years, only wishing they had done it sooner.
  • Hourly Care
  • Overnight Care
  • Hospital to Home
  • Specialised Care

How easy is it to change providers?

The good news is that the process of changing Home Care Providers is a lot simpler than most people think and we can help you every step of the way. If you choose to change providers, any unused funds in your home care package will be transferred to your new provider so you will not lose any subsidy*.

I want to change providers, but not my other support services.

If you are unhappy with your Home Care Provider, but don’t want to lose the relationships you have with your current physiotherapist, podiatrist, or other support services, we can organise for them to continue providing the same services to you even after you switch over.

3 steps to changing your home care provider

The process of moving your Home Care Package to Home Care Assistance involves three simple steps and we can help you at every stage

Step 1

Inform your current provider in writing that you wish to change providers. This can be done via email, fax or a letter. You will need to give them 1-4 weeks’ notice, depending on your agreement with them. If you are unsure of the notice period in your agreement, we can help you work this out and can also help you write the letter.

Step 2

Call My Aged Care on 1800 200 422. You will need to let them know that you are changing providers so they can reactivate your Home Care Package referral code. Please ensure you write down this code.

Step 3

Call your local Home Care Assistance team, provide us your referral code and the date you will discontinue care with your current provider. One of our Client Care Managers will visit your home to set up your new services ensuring a seamless transition from your previous provider.

Alternatively, give us a call and one of our friendly Client Care Managers will schedule a visit at your home and complete all three steps with you. Call here.

Why do people choose Home Care Assistance over their previous provider?

People change their Home Care Package provider to Home Care Assistance for a variety of reasons:
  • Their current provider charges expensive administrative fees.
  • Frequent, unexplained changes to their care workers or their schedules.
  • Waiting long periods of time to have requests for services or goods approved.
  • They are fed up with being treated like a number and are looking for a more local, personalised service provider.
  • Moving to a different area is also another common reason for changing Home Care providers

*Some providers may charge an exit fee out of any unspent funds.

Let us help you

Home Care Assistance West Coast Perth can help. Call Our Local Team today for your complimentary in-home assessment.

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Extremely friendly and flexible giving exceptional value with the care provided.
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Excellent service. Efficient, caring and understanding. They cared very well for my dad before he passed away earlier this year and they are now assisting with my mum. Highly recommended.
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