Home Care Assistance

Professional and Client Testimonials

Our strength is in our reputation and the voices that support us.

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At Home Care Assistance, we provide a superior level of service to each and every individual we serve. Our 97% client satisfaction rate is unparalleled in our field. We are very proud of our reputation, and the willingness of our families to share their experiences that showcase what makes us the premier provider of in-home care.

What our families have shared with us

The Young Family

Home Care Assistance, West Coast Perth, along with Kate and all of the carers have provided the utmost in reassurance and care for the eldest member of our family. After initially using another provider for in-home care we are very satisfied with the genuine, responsive and efficient direct care and management of the care team provided to us by Home Care Assistance. We would recommend them without hesitation and value the way in which they work closely with our whole family to ensure that all people involved are satisfied with the day-to-day care being provided.

Pauline and Antoinette

Kate and her team saved the dynamics of our family at a stressful time, when we felt one of us would have to move in and become our parents’ full time carer, as all alternative options could not provide the level of care we required. Her calm, can do approach, was a breath of fresh air; nothing is ever too much trouble and we can contact her directly anytime. Over the last 2 years the HCA team have become an extension of our family. Our parents have regained a peaceful, daily routine and are living out their final years happily at home. We now enjoy more quality time with them, knowing they are safe, content and well looked after.

The team were lovely human beings, the service was responsive when there were any issues as there always is with end of life care, it’s really a family centred service you run and provides a great option for people with a bit of extra dosh – I’m sure more families could manage it!

Thank you Kate and I just want to take this opportunity to thank you and all your great team for looking after mum all those years. You did a great job and I would recommend you to anyone looking for a care provider. Thank you again.

From the outset my communication with Kate was warm, helpful, accommodating & informative, while never applying pressure. This was tremendously important in my unique situation. The care workers entering my home over a 2 week period including Carol (RN), Maxine and Anne are a credit to your organisation. Each carer, while unique individuals, was adept at their duties, kind & helpful in their approach, and happily fulfilled any task set. At all times I felt safe, my modesty respected, and even socially stimulated during the hour of their service each day.

I would recommend your service when the opportunity arises, as it sometimes does in my employment as an allied health worker.

We want to thank you all for your loving care and especially want to thank Claudia; her gentle kindness and clear thinking was a huge comfort to us. To Jude and Maxine, we also send best wishes and thanks.

Laurie Scott

Thanks for looking after my wife so well, Rose always went above and beyond. One word describes your service ‘mertiorious’

I was able to go on holiday for the first time in years because I knew Mum would be well looked after. I can’t thank you enough.

R Howell

Mum is loving having Sharon as her carer and we are very happy with your service. All the staff have been fantastic and while this has been a challenging time for mum e.g. getting used to someone assisting her with showers etc, she is really comfortable with the quality of assistance

Pam, my daughter, did a lot of research before we settled with you. We felt you had a family feel. Everybody has been so kind and thoughtful, I wouldn’t say it’s great, I’d say its excellent.

Max B

Your Carers come in and treat Mum like Mum, the way you want her to be treated. We’ve been with another care organistion in the past and they couldn’t even encourage Mum to get in the shower, there’s no comparison, you’re 100% better.

Ros F

My mother commenced her L2 home care package in mid 2017 with Home Care Assistance. Having spent several months researching Aged care home service providers and feeling overwhelmed, stressed and confused it was a breath of fresh air to meet Kate Hansford, and for the HCA model to be so simple, flexible and straightforward. Over the next two years mum graduated to level 3 and 4 HCPs with her services increasing to meet her increased needs. Mums carers were lovely and she had one specific carer for the whole time she was with HCA. HCA were always able to meet mums needs even when she decided at the last minute that she would like a carer to sleep over. HCA staff were always available to communicate with and could never do enough for us. The coordinator would visit mum regularly to ensure she was getting the services she needed, daily carer schedules were developed to ensure all tasks were completed, and all staff were extremely flexible in their quest to provide appropriate services as required. Thank you to everyone for making mum’s last two years more comfortable.

Ex Employee who moved overseas

I loved working for you, couldn’t believe how supportive and helpful the team are and I learned so much during my time with you. Thanks a million.

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DEDICATED TO AGEING WELL

Rosalind H.

ourania M.

Sandra P.

Excellent service. Efficient, caring and understanding. They cared very well for my dad before he passed away earlier this year and they are now assisting with my mum. Highly recommended.

F N.

Extremely friendly and flexible giving exceptional value with the care provided.

Ralph T.

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