Home Care Assistance

Helpful Links & FAQs

Resources and frequently asked questions by families and carers in search of home care for their loved ones.

Helpful Links & FAQs

Listed below are links to many helpful organizations and resources for seniors, their families and care workers. These listings are for informational purposes only and do not represent an endorsement by Home Care Assistance. If you would like more information about our different care offerings, see our Care Services page.
ACCC

Australians over the age of 65 make up more than sixteen percent of our population. We provide a wide range of information and services to help older Australians understand and use their consumer rights.

Active Seniors Health Centre

If you are over 55, have issues with your health or want to improve your strength, flexibility and balance then we can help you. Active Seniors is a global leader in seniors health, focusing on exercise, nutrition, attitude and a healthy lifestyle. They design individualised health and exercise programs which can be done at one of centres with supervision or online via email and video.

Alzheimer’s Australia

As the world’s leading voluntary health organisation dedicated to Alzheimer’s care, support and research, the Alzheimer’s Association strives to improve quality of life for those facing Alzheimer’s disease and other dementias. We fund critical research; provide education and resources; raise awareness; and advocate in partnership with government, private and nonprofit organizations for a solution to the global Alzheimer’s epidemic.

Alzheimers WA

Alzheimer’s WA advocates, educates, supports and engages the 41,630 Western Australians living with all types of dementia. Established in 1982, Alzheimer’s WA provides direct care, support, education and information to assist people living with dementia as well as their families and carers.

The Australian Family Physician Publication

Interesting article that aims to provide an overview of ways in which clinicians can work with older patients to optimise their health and wellbeing during the later years of life.

The Australian Medical Association

This article looks at what successful ageing can mean in Australia

Beyond Blue

Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live. Explore the risk factors for older Australians to experiencing mental health concerns.

Cancer Australia

Government website that provides links to the many organisations supporting and advocating for Australians living with Cancer.

Cancer Council

Australia’s’ peak independent body and the only charity in Australia to work across every area of every cancer, from research to prevention and support. We help people from the point of diagnosis through to treatment and survivorship.

Dementia Australia

Dementia Australia represents the 459,000 Australians living with dementia and the almost 1.6 million Australians involved in their care. If you or a loved one has dementia and you need information, counselling, support, or to connect with others in your situation, then this website can help.

Department of Health

This website is a great reference for all things health and ageing, including fact sheets on an array of current health topics for ageing Australians

Elderlaw Legal Services

A Sydney based law firm that aims to inform and assist those of us in the Australian community who are elders or whose parents, close relatives, friends, siblings or neighbours are elders and who have an elder law problem.

Heart Foundation

Whether you are interested in heart health, recovering from a cardiac event, living or caring for someone with a heart condition, this website is packed with information and resources to support you.

The Mental Health Foundation of Australia

Mental Health Foundation Australia (MHFA) is the oldest Mental Health Association in Australia. Founded in 1930 the MHFA works to deepen understanding of the importance of mental wellbeing via community education, promotion of good mental health and the means to obtain it. The Foundation’s work has been fundamental to changing community attitudes and raising awareness of the importance of good mental health.

Myagedcare

Government website designed to provide information and resources on all things aged care, whether you are a family carer, or looking into care options for yourself or a loved one.

NDIA / NDIS

National Disability insurance agency / scheme is designed to provide all people with disability with information and connections to services in their communities. Find out more about eligibility and services on their website.

Seniors Cards in your state

Get great deals and offers especially designed for Seniors by joining Seniors Card

Seniors Card NSW

Seniors Card Vic

Seniors Card Qld

Seniors Card SA

Seniors Card WA

Villages.com.au

A retirement directory for all Australians featuring information on retirement living, home care and aged care.

Frequently Asked Questions

The following are some of the most frequently asked questions by families in search of senior care for their ageing parent, grandparent or loved one. If you do not see your question listed below, please do not hesitate to contact us directly where a Care Manager will be more than happy to assist you.
What kind of care services do you offer?

Home Care Assistance offers home care on a daily and hourly basis. For more information visit our Care Services page.

In what areas of care do Home Care Assistance care workers specialise?

Our care workers are experienced and trained in the full array of specialised care requirements that commonly affect older adults. These include:

  • Alzheimer’s disease
  • Parkinson’s disease
  • Dementia
  • Cancer
  • Rehabilitation
  • Orthopaedics
  • Stroke and other Neurological conditions
  • Palliative care
Why is Home Care Assistance good for older Australians?

Our experienced care workers provide safety, support and companionship.  They are highly skilled and specially trained in emotional support, nutritional guidance, fall prevention, brain-sharpening activities and even light physical activity. We go to great lengths to match the perfect Carer with the individual based on personality, life experience and commonalities.

What is Home Care?

Home care provides older Australians with one-on-one assistance from a trained carer in the comfort of his or her own home. With assistance from a Carer, seniors are able to live at home independently and maintain their quality of life. The personal attention they receive vastly improves their safety, health and happiness.

What is the difference between 24-hour care and hourly care?

With our 24-hour care service, Carers come in shifts and stay with the client around-the-clock, ready to assist with all activities of daily living and ensuring safety all hours of the day. 24/7 care provides service for those people who require close supervision at all times.

Hourly Care is exactly that care by the hour. From a
simple companion visit to transport to your GP or even meal assistance we can help with all areas of your daily activities.

What does it mean when you say “lifestyle” care?

By remaining at home, older family members are able to maintain the lifestyle they have been accustomed to despite needing some extra support. Staying at home with their own possessions and familiar surroundings, they are able to visit the same shops, restaurants, neighbours, parks and other familiar places that are known and loved.

Why is Home Care Assistance good for families?

Home Care Assistance brings peace of mind to families because your loved one is cared for by the best, most reliable Carers. On call to serve you 24/7, we eliminate the effort and worry of finding, screening, paying for and managing a Carer, therefore reducing stress for the whole family. Having an in-home Carer allows family members to enjoy quality time with their loved ones, instead of focusing on stressful day to day needs.

Do you have any brochures or videos to read/watch so that I can learn more about in-home care?

Yes, we have many resources on how in-home care can support a number of situations, including acute or chronic conditions. You will also find information about our programs, such as our Balanced Care Method, Cognitive Therapeutics Method and more.

How can I get more information?

If you would like more information contact your local office for a free in-home consultation or to speak to a professional Client Care Manager.

You can also download one of our Care Guides below to read more about our services. Should you prefer to be sent a printed copy, please contact your local office.

I have questions – is there a real person I can speak with?

Absolutely. Members of the Home Care Assistance care team are available to speak with you at any time. Please contact your local office by searching here.

Is there a Home Care Assistance location near me?

Yes, Home Care Assistance has locations serving most regions of Australia. To find a location near you, click here.

What is respite care and how can it help family carers?

Often, a family member or friend cares for an ageing loved one, but performing this role can add stress and pressure on the family relationships. Respite Care is temporary or hourly care designed to give family carers a much needed break so they can take care of other priorities in their life and prevent burnout.

Home Care Assistance care workers provide excellent help at home. Can they assist in locations besides seniors’ home residence?

Yes. We can visit people anywhere they need care. During hospital stays, our hospital care workers can provide around-the-clock companionship and monitoring for safety.

Many residents of Aged Care facilities also hire Home Care Assistance care workers to provide the personal one- to-one attention they deserve.

What happens if the assigned care worker is sick and can’t work?

If your care worker becomes ill or is unable to keep the scheduled visit, our staffing team will work to find you a qualified substitute care worker for that time.

Do you have a service contract I have to sign?

There’s no service contract with Home Care Assistance. That means you can use our services for as little or as long as you need and with 100% satisfaction.

How does Home Care Assistance screen and hire care workers?

Home Care Assistance interviews 25 care workers for every one care worker that we hire. We start by requiring a minimum of two years of verifiable experience with excellent references.

Next, we conduct thorough background checks including local and national criminal records, driving record checks and verify eligibility for employment.

Home Care Assistance care workers are covered by workers’ compensation insurance.

How do you supervise care workers?

You don’t just hire a care worker. You work with a full Care Team to ensure the highest standards of care are met. Before beginning home care services, the care team creates a schedule and a plan that covers all aspects of appropriate care, and the care worker is fully briefed on the plan. A Client Care Manager will also make regular Quality Assurance visits to ensure the quality of care is exceptional and make changes as needed.

What’s unique about the service provided by Home Care Assistance?

Our rigorous care worker selection process includes an exclusive psychologist-generated test that measures honesty and conscientiousness. We also have a PhD-developed Home Care Assistance program that is used to train care workers with proven techniques and skills for improving and prolonging seniors’ quality of life.

Our emphasis on providing long-term care from consistent, expertly matched care workers ensures quality in care and maintains familiarity and emotional stability.

Home Care Assistance specialises in 24 hour care, with care workers providing assistance, monitoring and companionship around-the-clock.

Our proprietary Balanced Care Method™ is a holistic approach to care based on the scientifically studied lifestyles of the longest living individuals in the world. Our Cognitive Therapeutics Method™ engages clients in fun and effective activities designed to promote long-term brain health.

What makes Home Care Assistance care workers such great care workers?

We start by attracting and hiring the best, most experienced care workers in the area. We screen them with the most comprehensive tests in the industry. But we don’t leave it at that. Home Care Assistance has developed exclusive training programs to provide nutrition and longevity-promoting techniques. We even have a monthly newsletter that keeps all of our care workers up-to-date on the latest insights in the home care industry.

Are You Hiring?

Are You Hiring?
Yes, our team is growing and we are hiring both general staff and care worker positions. To learn more about open staff positions, click here and to apply to become a care worker, click here.

Where can I learn more about being a care worker?

Becoming a professional care worker is a meaningful and fulfilling job. To learn more about becoming a valued member of our team, click here.

Let us help you

Home Care Assistance West Coast Perth can help. Call Our Local Team today for your complimentary in-home assessment.

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DEDICATED TO AGEING WELL
Extremely friendly and flexible giving exceptional value with the care provided.
Ralph T.
Sandra P.
Rosalind H.
Excellent service. Efficient, caring and understanding. They cared very well for my dad before he passed away earlier this year and they are now assisting with my mum. Highly recommended.
F N.
ourania M.