We are available 24/7 as a professional resource for you and your family to help you navigate the Aged Care system and ensure you get the best care.
All our care workers are employees, not contractors, who go through a rigorous recruitment process. They all have police checks and have the appropriate qualifications and experience.
You decide the best time for your care workers to visit each day, that way you will know the exact time they will arrive.
Continuity is a priority with us. We ensure a personality match and work closely with you to select the right care worker for you.
The Client Care Manager will introduce the care worker to you and ensure they are trained on your care plan. An unknown care worker will never just arrive on you doorstep services can then start immediately.
I look after Mrs.B. She is a lively, independent 82 year old, on a Level 2. She recently had a fall which has knocked her confidence a little and no longer feels comfortable going out by herself. A large part of my role is to provide lots of support and encouragement so that she grows in confidence. I visit Mrs B 3 mornings each week. On Mondays we go to the library, Wednesdays its grocery shopping and on Fridays if the weather is good, we take her dog Daisy for a walk in the park. In addition I help out with some household chores such as vacuuming, changing bed sheets and cleaning out the fridge each week.
I am on Jim’s Care Team. He’s a lovely 75-year-old gentleman who has dementia and cannot be left at home alone. He receives a Level 4 HCP with the cognition supplement. We visit him every morning to assist with showering and dressing and attend to some housework. His wife takes care of his meals and medications. A couple of times each week I also visit him in the afternoon for 3 hours. Depending on the weather we sometimes go for a walk or do a bit of gardening. The afternoon visits enable his wife to get out and about and have some much-needed respite. The assigned days vary depending on her schedule. Jim currently uses 10 hours of care worker support each week. He also uses the Home Care Package subsidy to hire a hospital bed. He has chosen to save what’s left of his subsidy so that every few months he can have 24-hour care at home when his wife goes Down South to visit her sister.
A Home Care Package is a Commonwealth Government subsidy provided to assist you remain living in the safety and comfort of your own home. The subsidy is paid directly to the approved provider you have chosen to deliver your services.
There are two fees you may be asked to pay as determined by the Department of Human Services:
Basic Daily Fee
This is a discretionary fee Approved Providers may decide to charge. Here at Home Care Assistance we do not charge this fee. The maximum basic fee is 17.5% of the single basic aged pension.
Income-tested Care Fee
Depending on your income, you may be required to contribute towards the cost of your care. The Income-tested Care Fee is calculated by the Department of Human Services based on information provided in the Aged Care Fees Income Assessment Form. The rate is revised by the government quarterly.
MyAgedCare have a fee estimator tool to give you an indication of whether you may have to pay an income tested fee
Obtain confirmation letters
First letter – confirmation from ACAT that you have been approved for a Home Care Package
Second letter – informing you, you’re near the top of the National queue. At this point it’s a good idea to:
Final letter – confirmation from My Aged Care that you have been assigned a Home Care Package
Select your Approved Service Provider. Services can start immediately